Frequently Asked Questions?

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What Do Air Filters Do?

High quality air filters act as an air purifier, removing harmful pollutants, pet dander, mold, dust, and allergens from the air. Your air conditioning system removes air from your house, “conditions” it by heating it in the winter or cooling it in the summer, and then pumps it back into your house. The air is pulled out of the living areas of your home through your return air ducts (which is where your air filters are located).

Air filters are placed in your air ducts to remove particulates from the air, which in turn prevents buildup and makes it easier for your air conditioning system to function normally.

Why Should I Change My Air Filters?

1. Breathe Clean Air: According to the Environmental Protection Agency (EPA): “In the last several years, a growing body of scientific evidence has indicated that the air within homes and other buildings can be more seriously polluted than the outdoor air in even the largest and most industrialized cities. Other research indicates that people spend approximately 90 percent of their time indoors. Thus, for many people, the risks to health may be greater due to exposure to air pollution indoors than outdoors.” Changing your air filters regularly allows you and your family to breathe cleaner air.

2. Reduced Costs: If dust and particulates congregate in your air conditioning system and cause it to fail, you will have to pay expensive repair bills. Additionally, if the air flow goes down, your system will be forced to work harder, which will be reflected in your energy bill. Save yourself an unnecessary expense through planning ahead and changing your air filters consistently. Air filters are like oil changes for your house. If you change them regularly, you and your family will breathe cleaner air, your air conditioning system will be less likely to break down, and your energy bills will be lower. In fact, according to the US Department of Energy, changing a dirty air filter will reduce an air conditioner’s energy consumption by 5% to 15%. Keep your indoor air quality high and your HVAC maintenance costs low through changing your air filters on a consistent basis!

How Often Should I Change My Filters?

The majority of air filters, including ours, are designed to be replaced every 90 days. By the end of 90 days, the air filter’s ability to clean the air is drastically reduced. Once its ability to effectively clean your air has been decreased, your air conditioning equipment can be more susceptible to damage.

Some people choose to change filters more frequently, especially those who have severe allergies, live in a high dust environment, or are particularly health conscious. While you should change filters at least every 90 days, changing them more frequently provides you with cleaner air in your home.

How do I find the size?

The number or measurements of your air filter should be printed on the outside of your filter. If you can’t find the measurements, use a tape measure to record the precise size of the filter you need to replace. Filters are usually rounded up to the next whole number, so if you measure 19 1/2" x 24 1/2" x 7/8" you will need a 20" x 25" x 1" filter. Visit Find Your Filter Size.

What if I order the wrong size?

If you accidentally order the wrong size or need to switch to a different size, our Customer Care team will be happy to assist you. You can contact them by phone at 1-800-673-1289 or email us at contact@cleanerfilters.com. We will be happy to assist you as part of our money back guarantee.

What if I want to cancel?

If you choose to cancel your subscription, you can do so by contacting our Customer Care team at 1-800-673-1289.

What if I want to switch my replacement frequency?

If you want to change frequency or quantity of your air filter replacement order, click “edit” in the subscription manager and select the frequency (30,60, or 90 days) and quantity of filters you would like delivered with each order. Once you save your changes, your air filter replacement order will be updated.

What if I want to change quality?

To change the quality of the air filter in your replacement order, contact our Customer Care team for assistance at 1-800-673-1289.

How long will it take for shipping?

Our orders ship within 3-5 business days.

What are customer service hours?

Our friendly Customer Care representatives are standing by to assist you Monday through Friday from 7:00 a.m. to 9:00 p.m. CT.

What is HVAC?

HVAC is an acronym for a Heating, Ventilation, and Air-Conditioning (HVAC) system. HVACs maintain good indoor air quality through proper ventilation with filtration.

What Does MERV Mean?

MERV ratings are an industry standard developed by ASHRAE (American Society of Heating, Refrigeration and Air-Conditioning Engineers) to measure the ability of an air conditioning filter to remove dust and particulates from the air as it passes through the filter. The MERV rating is a scale that reveals a filter’s ability to remove dust, particulates, and allergens out of the air. The higher a MERV rating is, the less particulates get through the filter, and the cleaner the air in your home is. Read more about MERV ratings.

What Do Air Filters Do?

High quality air filters act as an air purifier, removing harmful pollutants, pet dander, mold, dust, and allergens from the air. Your air conditioning system removes air from your house, “conditions” it by heating it in the winter or cooling it in the summer, and then pumps it back into your house. The air is pulled out of the living areas of your home through your return air ducts (which is where your air filters are located).

Air filters are placed in your air ducts to remove particulates from the air, which in turn prevents buildup and makes it easier for your air conditioning system to function normally.

Why Should I Change My Air Filters?

1. Breathe Clean Air: According to the Environmental Protection Agency (EPA): “In the last several years, a growing body of scientific evidence has indicated that the air within homes and other buildings can be more seriously polluted than the outdoor air in even the largest and most industrialized cities. Other research indicates that people spend approximately 90 percent of their time indoors. Thus, for many people, the risks to health may be greater due to exposure to air pollution indoors than outdoors.” Changing your air filters regularly allows you and your family to breathe cleaner air.

2. Reduced Costs: If dust and particulates congregate in your air conditioning system and cause it to fail, you will have to pay expensive repair bills. Additionally, if the air flow goes down, your system will be forced to work harder, which will be reflected in your energy bill. Save yourself an unnecessary expense through planning ahead and changing your air filters consistently. Air filters are like oil changes for your house. If you change them regularly, you and your family will breathe cleaner air, your air conditioning system will be less likely to break down, and your energy bills will be lower. In fact, according to the US Department of Energy, changing a dirty air filter will reduce an air conditioner’s energy consumption by 5% to 15%. Keep your indoor air quality high and your HVAC maintenance costs low through changing your air filters on a consistent basis!

How Often Should I Change My Filters?

The majority of air filters, including ours, are designed to be replaced every 90 days. By the end of 90 days, the air filter’s ability to clean the air is drastically reduced. Once its ability to effectively clean your air has been decreased, your air conditioning equipment can be more susceptible to damage.

Some people choose to change filters more frequently, especially those who have severe allergies, live in a high dust environment, or are particularly health conscious. While you should change filters at least every 90 days, changing them more frequently provides you with cleaner air in your home.

How do I find the size?

The number or measurements of your air filter should be printed on the outside of your filter. If you can’t find the measurements, use a tape measure to record the precise size of the filter you need to replace. Filters are usually rounded up to the next whole number, so if you measure 19 1/2" x 24 1/2" x 7/8" you will need a 20" x 25" x 1" filter. Visit Find Your Filter Size.

What if I order the wrong size?

If you accidentally order the wrong size or need to switch to a different size, our Customer Care team will be happy to assist you. You can contact them by phone at 1-800-673-1289 or email us at contact@cleanerfilters.com. We will be happy to assist you as part of our money back guarantee.

What if I want to cancel?

If you choose to cancel your subscription, you can do so by contacting our Customer Care team at 1-800-673-1289.

What if I want to switch my replacement frequency?

If you want to change frequency or quantity of your air filter replacement order, click “edit” in the subscription manager and select the frequency (30,60, or 90 days) and quantity of filters you would like delivered with each order. Once you save your changes, your air filter replacement order will be updated.

What if I want to change quality?

To change the quality of the air filter in your replacement order, contact our Customer Care team for assistance at 1-800-673-1289.

How long will it take for shipping?

Our orders ship within 3-5 business days.

What are customer service hours?

Our friendly Customer Care representatives are standing by to assist you Monday through Friday from 7:00 a.m. to 9:00 p.m. CT.

What is HVAC?

HVAC is an acronym for a Heating, Ventilation, and Air-Conditioning (HVAC) system. HVACs maintain good indoor air quality through proper ventilation with filtration.

What Does MERV Mean?

MERV ratings are an industry standard developed by ASHRAE (American Society of Heating, Refrigeration and Air-Conditioning Engineers) to measure the ability of an air conditioning filter to remove dust and particulates from the air as it passes through the filter. The MERV rating is a scale that reveals a filter’s ability to remove dust, particulates, and allergens out of the air. The higher a MERV rating is, the less particulates get through the filter, and the cleaner the air in your home is. Read more about MERV ratings.

Questions Still Not Answered?
Contact Us