The Information We Collect
This notice applies to all information collected or submitted on the CleanerFilters.com website. On some pages, you can order products, make requests, and register to qualify for free magazines. The types of personal information collected at these pages are:
- Email address
- Phone number
- Credit/Debit Card information
- Demographic information
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
- Email Address
- Phone number
Emails from CleanerFilters.com
As a CleanerFilters.com customer you will receive special offers, coupons, and exclusive gift cards via email. If you prefer not to receive promotional emails from us you can easily manage your email preferences. In every promotional email we send, there is an unsubscribe link at the bottom of the email. Click the link, and after your request is processed you will no longer receive promotional emails.
Note: Even if you choose to not receive some marketing emails from us, you will still receive our transactional email, such as messages relating to the status of your order, or information about your account.
The Way We Use Information
We use the information you provide about yourself when placing an order to complete the order. It is necessary to furnish this information to our third party fulfillment partners, such as manufacturers, in order to quickly fulfill your order. Because your information is shared with our third party fulfillment partners, the information is governed by the privacy policies of the recipients of the information. We also use the information to provide you with information about our other products and services and in an effort to provide you with a superior customer experience.
Disclosure to Other Third Parties
It may be necessary − by law, legal process, litigation, and/or requests from governmental authorities − for CleanerFilters.com to disclose certain of the information you have provided us to applicable third parties. We may also disclose this information if we determine that for purposes of law enforcement or other issues of public importance, disclosure is necessary or appropriate. We may also disclose this information if we determine that disclosure is reasonably necessary to enforce our terms of service or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale of CleanerFilters.com, we may transfer any and all personal information we collect to the relevant third party.
We do use tracking software to observe user traffic patterns throughout our site. But we do not correlate this information with data about individual users. Tracking information is used only to determine which areas of our site users like and don't like, and how well each page performs on behalf of our guests. This helps us continue to build a better service for you. We also monitor search terms and titles entered at our site as a means of knowing what interests our customers; however, we do not track which terms a particular user enters.
When you place orders, we provide the use of a secure server. The secure server software (SSL) encrypts all information you enter before it is sent to us. And all customer data we receive is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Fair Credit Billing Act
The safety of every online transaction is important to us. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by contacting us through our toll-free number at 1-800-673-1289. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
How To Contact Us
If you ever have any questions about what information we collect and how we use it, please contact us.